Support largely self-navigated, plain verdict
I mostly found that using the software was a matter of figuring things out on my own. The training and onboarding were decent but didn’t cover some key areas clearly, so I ended up relying heavily on trial and error. Telephonic support was available, but I rarely called because it felt easier to try to solve problems on my own rather than wait or explain them over the phone. The updates rolled out automatically, which is fine, but they sometimes changed aspects of the interface without prior notice, creating small challenges. Setting up the calling tools took quite a bit of self-driven effort as the explanations weren’t as thorough as I expected. The invoicing and payment steps did go through without issue, so that part worked fine. I didn’t feel the overall process was frustrating, but it definitely required more self-study than I thought it would. So, my plain take is that if you prefer more guided support, this might not meet your needs perfectly at this point.