Support lagging badly compared to my old tools
My experience with the support service has been deeply disappointing, far worse than what I was used to with other software support I have relied on in the past. The telephonic assistance, which I expected to be responsive and clear, instead left me waiting on hold multiple times with little to no meaningful follow-through. Unlike previous services where queries were managed efficiently, I found the communication here slow and sometimes confusing, especially when I needed help with troubleshooting the dialer and database integration. The automatic updates, which I hoped would be a smooth process, ended up adding to the confusion, and support was unable to clarify the effects properly. This made onboarding frustrating from the start since each issue piled up without swift resolution. Regrettably, the overall support experience is quite lacking, and it has discouraged me from using the software as much as I initially wanted to.