Support lagged behind what I was used to
I had higher hopes for the support based on what I'd experienced with other software platforms, but that wasn’t the case here. The response times to my queries were slower than what I was accustomed to, and often I had to call multiple times to get a clear answer about the dialer setup or how to navigate the database. The telephonic support didn’t feel as knowledgeable or as thorough as I expected, which led to some frustration. The onboarding process was okay but lacked comprehensive guidance, and as a result, I felt less equipped to fully use the software. The sign-up and payment process was simple enough but did not offset the less helpful communication. Compared to earlier tools I’d used, here the communication and support were the one noticeable downside. While other features seemed fine, the lack of better support made this a less satisfying experience overall.