Support lagged behind, but some help was eventually there
Honestly, I was a bit unsure about how responsive the support would be. When I first called for some help with the dialer settings, the answers were slow and not very detailed, which made me doubt if I was going to get real assistance. Over time, though, the team improved their response timings and started providing clearer explanations on how to navigate the database and payment processes. Still, sometimes it took multiple calls to get the issue resolved, and it felt a little like going in circles. My overall impression is that the support is willing to help but could definitely be faster and more proactive. I’m hoping they keep improving because otherwise, the software works well enough for what I need. If you ask me casually, I’d say their support was okay but needs more consistency to be fully reliable.