Support lagged behind and the waiting was exhausting
I found the support experience to be quite frustrating; it clicked only after multiple repeated explanations. Each time I called for help, I had to go through the same details again, which felt like talking in circles. The waiting times were long, and the sense of progressing through the issues was slow. Granted, the staff was patient and warm in tone, but that didn’t offset the inefficiency. It was especially noticeable when trying to resolve issues with the dialer—delays in response made my workday more stressful than necessary. The invoicing process was fine and straightforward, that I can admit. However, when it came to clarifying training queries or database functionalities, the back-and-forth became tiresome. It did not feel like the system was designed to rapidly address experienced users’ questions, which left me feeling stuck at times. I was hoping for quicker turnaround but ended up managing the waiting as best I could through it all.