Support lag tha, no proper reply
You log in expecting kisi bhi help ke liye fast response, but it was not the case yahan. Main calls karta raha telephonic support ko, par unka reply time kaafi slow tha. Kabhi kabhi turant baat karna zaroori hota hai, especially jab dialer aur database mein problem aaye, par yahan wait karna padta hai. Jo training aur onboarding tha, usme bhi kuch cheezein samajh nahi aayi, par aap log ka support unki tarah helpful nahi laga. Automatic updates kabhi kabhi phone system ko confuse kar dete hai, aur mujhe khud hi us problem ko solve karna tha. Invoice aur payment process theek tha, woh thoda clear tha, usme koi shikayat nahi. Par overall, agar aap log apni communication improve nahi karoge, toh customer ko frustration hoga. Itna zaroor samajh lo ki support itni acchi nahi thi.