Support lacks what I used to get before, despite easy software launch
I’ve dealt with other systems before, and honestly, this support setup feels like a step down. The software itself was easy enough to get started with—sign-up was quick, and automatic updates worked as they should—but when it came to communication, I was left wanting much more. Calling the support line wasn’t as straightforward as expected; often, I got routed through multiple people, and it took a long time to reach someone who could actually help. Compared to the more responsive and clear assistance I was used to in past experiences, this felt slow and somewhat dismissive. Even though I tried to explain the same issues several times, the guidance wasn’t consistent or detailed enough to solve my problems fully. While billing and invoicing went without hassle, the lack of good telephonic support really affected my confidence in using the rest of the software. On balance, the easy launch is a positive, but the communication and help side doesn’t come close to what I had before.