Support lacks ongoing clarity, setup felt incomplete
I have dealt with the support team multiple times and frankly, the setup process felt more like a one-off event without much ongoing guidance. They helped resolve the initial access issues and explained the dialer configuration, but once that was done, the communication was minimal. Whenever I called about the database features or automatic updates, it seemed like the team expected me to remember everything from the start. No follow-up or proactive check-ins happened. The telephonic support worked alright technically, but I sensed a lack of comprehensive support beyond the initial setup stage. The sign-up and invoicing were straightforward, though, and I didn’t face issues there. Still, for long-term use, I believe the lack of continued support is a missing piece in the overall experience. I ended up managing many problems on my own after the first setup phase, which was tiring and not what I expected.