Support lacked timely follow-up
When I first contacted support, I expected quicker responses. Initially, I had to repeat my issue multiple times to different agents, which was frustrating and felt like a waste of time. However, once the right person understood the problem, they helped to get things on track. The waiting caused delays in my workflow setup, and it was annoying to be on hold for extended periods before talking to someone. But on the plus side, the representatives were polite and tried to assist as best as they could under the circumstances. There seemed to be a gap in internal communication, so I kept explaining the same context repeatedly. This portion definitely could have been improved with better coordination. Automatic updates sometimes broke certain functionalities, which I raised with support, and after some back and forth, they provided a workaround that worked well enough. Overall, I’d say the support was okay but inconsistent, with room for streamlining the communication process and reducing wait times.