Support lacked timely and clear responses
I initially thought that the support team would be responsive and quick to address queries but my experience was mostly disappointing. They were slow to respond to my emails, sometimes taking days, which disrupted my workflow. When I did get answers, the communication was often unclear and required multiple follow-ups. I expected better telephonic support where I could explain my issues directly, but even then, the people I talked to seemed unprepared or not fully knowledgeable about the software’s recent updates. One thing I will say is that when they finally did understand the issue, they were polite and tried to help. Still, the overall responsiveness was lacking, and I found myself waiting too long for solutions. A more proactive communication approach would have made a big difference in my opinion.