Support lacked the responsiveness I expected
Having used other remote workflow software before, I was expecting WFHI's support to be at least as responsive and effective. However, the experience was quite different from what I had hoped. In the past, quick support meant I could get my dialer or database setup issues resolved rapidly, which was crucial given my workflow demands. With WFHI, the telephonic support took longer to assist, and sometimes I felt like my issues weren’t fully understood or addressed in one interaction. The training materials themselves were fine, but when questions arose, the back-and-forth communication was more time-consuming. While the automatic updates for the software did seem to keep things current, the support team's availability and communication style fell short of my previous expectations. On the plus side, the invoicing and payment process was clear and straightforward, which saved some hassle. Still, the missing element was the kind of timely and efficient support I had relied on before, which made adapting more challenging than necessary.