Support lacked the responsiveness and clarity I expected
Reflecting on my time using the platform, I found that the support and communication simply did not meet what I had anticipated before beginning. I was hoping for a more proactive approach, especially when I encountered difficulties setting up the dialer and navigating the database. Instead, responses to my calls and emails often came late or were rather generic, lacking the depth I was looking for. This was frustrating because I had assumed help would be immediately available and tailored to solve issues promptly. The onboarding and training promised smooth guidance but did not address all my questions thoroughly, leading to confusion during the initial weeks. Even automatic updates sometimes disrupted my workflow without adequate heads-up. Although the billing and payment process itself went smoothly, the lack of consistent, clear communication left me feeling unsupported. What struck me most was the absence of a dedicated point of contact to resolve ongoing queries. In hindsight, I would advise others to carefully consider their expectations from the support before fully committing, as what was missing for me made a significant impact on my experience.