Support Lacked the Confidence Boost I Needed
Your telephonic support, while polite and available, did not leave me feeling confident about resolving my issues independently in the future. I reached out multiple times with questions about the software's dialer setup and database features, yet each time the answers felt incomplete or too generic to fully address my concerns. When explanations were provided, they often lacked depth or specificity, leaving me unsure about whether I was implementing steps correctly. I understand that some complexity is inherent with this kind of software, but I expected the support to bridge that gap more effectively. The call times were reasonable, and the representatives were courteous, but I need clear guidance to proceed confidently without needing to call back repeatedly. The onboarding flow was somewhat helpful, though. There were also occasional delays in response which added to my doubt. Your invoicing and payment processes, however, were smooth and uncomplicated, which I appreciated. I hope you consider enhancing your support team's training or resources to instill more confidence in users like me who want to manage independently after getting assistance.