Support lacked the clear step-by-step guidance I expected
When I initially contacted WFHI's support, I had anticipated a clear sequence of instructions and guidance through the onboarding and use of their remote workflow software. Instead, the steps seemed jumbled and not presented in a logical order. In comparison to other platforms, I found this disorganized approach disappointing as it made the database setup and dialer learning curve steeper than necessary. What I expected was an easy-to-follow progression starting from sign-up, through training, onto invoicing, followed by practical use with calling tools. However, the support interaction jumped between unrelated topics and often repeated information instead of walking me through the process sequentially. I also expected the automatic updates to be explained better in relation to daily use, which was missing from initial communications. Overall, this lack of structure in support left me feeling that some crucial guidance was missing rather than simply delayed or unclear.