Support lacked the clarity I needed and left me stuck
Unfortunately, my experience with support was disappointing enough that I wouldn’t count on help next time I face a problem. When I ran into trouble with the dialer integration during a busy day, the telephonic support was slow to respond and the guidance was vague. It felt like the person I spoke to did not fully understand the technical details, so I had to spend extra time explaining basics. The automatic updates didn’t herald any improvements for my issues and sometimes seemed to create new problems with access. Additionally, the onboarding process wasn’t as clear as it should be, meaning I remained unsure of whether I had set up the database correctly. The invoicing and payment were straightforward but didn’t offset the frustration of feeling unsupported. For me, it’s crucial that help is practical and competent — and sadly, that was missing.