Support lacked responsiveness and repeated waiting times
My experience with WFHI's support and communication was mostly disappointing. I found myself repeatedly explaining the same issues to different support representatives, which extended the resolution time unnecessarily. The telephonic support often resulted in waiting for several minutes without clear updates on progress. While the software itself had potential, the lack of prompt and efficient support significantly impacted my workflow. The training provided was minimal, and the onboarding did not adequately prepare me for troubleshooting common issues. This led to continuous back-and-forth communication that was frustrating. The automatic updates occasionally altered interface elements but without detailed guidance, making it harder to adapt. Although the billing and payment processes were straightforward, the support shortcomings overshadowed those positives. Overall, the absence of consistent and timely assistance detracted from the experience and left much to be desired.