Support Lacked Quickness I Needed
I’ve called the support line multiple times and honestly, the response was slower than I had hoped. Each time I explained my issue, it felt like the person on the other end had to check around before giving any useful advice. There was not much sense of urgency or a quick follow-up, which left me waiting a bit too long. I will say, the staff was polite and friendly, that I won’t deny. But what I really missed was clear, timely communication. On a few occasions, I was hoping for faster help because it was important to get back to work without delays. The software itself is fine, and the database feature works well when set up correctly. The updates happen automatically which is nice, but a responsive support team would have made a big difference. At this point, I feel like the system needs more speed and direct communication in support to prevent me from having to explain the same things repeatedly.