Support lacked patience and felt repetitive, thoda aur smooth hona chahiye
Jab maine WFHI ki support ko contact kiya tha, toh mujhe lag raha tha ki meri problem ko jaldi solve kar denge. Lekin baar baar mujhe wahi details deni pad rahi thi aur waiting time bhi kaafi zyada tha, jo frustration badhata tha. Training ke dauraan bhi, kuch questions repeat karne padh rahe the, and itne baar bolne se lag raha tha ki support system mein coordination thoda kami hai. Thoda aur seamless aur patient hona zaroori hota support mein, tab use karna zyada asaan lagta. Kuch tools jaise dialer aur database toh achhe chal rahe the, par jab communication ki baat aayi, toh delays aur repetition ne overall experience ko thoda negative bana diya. Mujhe samajh aaya ki WFHI mein bahut potential hai, bas support mein thoda improvement chahiye, warna itna waiting aur doubling up karna bore kar deta hai user ko.