Support lacked follow-up, unsure if I'd call again
My overall experience with WFHI’s telephonic support has left me feeling somewhat hesitant about reaching out again. While the representatives were polite, what was missing was any real sense of follow-up or proactive checking after initial calls. Each time I had an issue, I found myself explaining the situation from scratch without the support team showing any consistent understanding or recalling previous conversations. This made troubleshooting more drawn-out than necessary and quite exhausting. I recognize that the automatic updates to the software run smoothly and didn’t cause major problems, which is one aspect I appreciated. However, the training did not quite prepare me enough to avoid these repeated support interactions, so I do wonder if future needs for assistance will be met more satisfactorily. I want to like the service for its convenience and the database’s functionality, but my experience so far with communication hasn’t built much confidence. It’s not that the team was unhelpful per se—it’s just that efficient continuity and clarity were missing, and that’s important for me going forward.