2 out of 52 of 5Verified customerSupport and communication
Support lacked follow-up and clarity when issues popped up
During my usage, I experienced some technical glitches with the dialer feature which affected my workflow. When I contacted telephonic support, they were polite but often unable to provide a clear explanation or solution immediately. The follow-up was inconsistent; sometimes I had to call back again to get an update. The automatic updates also seemed to cause unexpected changes without prior notification, which confused me. While the database integration worked okay, the lack of timely, detailed communication from support made resolving problems frustrating. Overall, the support system could benefit from more proactive and transparent handling of issues to build greater user confidence.