Support lacked follow-through on ongoing issues
My experience with the support and communication aspects of the service leaves me uncertain about whether I'll reach out again next time. On the positive side, initial contact was straightforward and the staff tried to assist with the database feature questions. However, the main problem was that some of my concerns weren't fully addressed. While they offered help, the support didn't seem fully equipped to resolve persistent issues that required more detailed follow-up. That means I might have to search for other resources or try troubleshooting on my own. Although the interface was user-friendly to some extent, I feel the lack of consistent and thorough support deficient for ongoing usage. Without the assurance that help is comprehensive and responsive when problems arise, I'm hesitant about relying on telephonic support again. Therefore, the absence of sustained assistance was the biggest drawback in my experience despite some positive first impressions.