Support lacked clear step order, left me confused
I tried to reach out to WFHI’s support several times to get help with the onboarding steps, but honestly, I found the order of their assistance a bit all over the place. While they answered my questions politely, the sequence in which they guided me didn't seem logical and made me go back and forth between tasks. For instance, I was trying to understand how the dialer works within the software, but the instructions jumped from call features to database management abruptly without linking them clearly. At one point, I had to call back just to clarify earlier steps, which was frustrating. I do admit their telephonic support was reliable in terms of timely availability and politeness, which made the experience tolerable. Still, the lack of a sensible workflow in their communication made things unnecessarily complicated. It seemed like some sort of stepwise manual or a clear onboarding roadmap was missing from their support approach. If the team improves the step order in their help, the whole process would be smoother. Otherwise, the interactions feel slightly disjointed and confusing.