Support lacked clear guidance, I had to figure out many things myself
I appreciate having telephonic support available, but I found that during my experience, a lot of the details were not clearly explained. While they were polite and tried to help, I often felt left on my own to work things out for myself. For instance, I had questions about how to properly use the dialer feature in conjunction with the database, but the information provided on calls was usually quite general. I ended up spending quite some time testing and experimenting rather than receiving explicit step-by-step directions. Moreover, the automatic updates seemed to change the interface a bit, and I did not receive proactive explanations about what had changed, which added to my confusion. I believe it would have been helpful if the support had more thorough answers or even shared written instructions during our conversations, but unfortunately that was missing. The sign-up and payment process itself was straightforward, but starting to use the software in detail took more figuring out than I expected. Overall, the lack of comprehensive support left me with a feeling that much of the onboarding was up to me to handle, which was a drawback.