Support lacked clarity on ongoing setup needs
I found the setup instructions somewhat confusing. The initial onboarding call was brief and left many questions unanswered. When I reached out later for help with configuring the dialer for daily use, the responses were delayed and often vague. It felt like support is good only for one-off problems but doesn’t assist much for ongoing use. As a result, I ended up spending more time trying to figure things on my own. The database feature was supposed to be a key part of my workflow but I was unclear on how to update and manage it effectively in regular use. The payment process went okay, but since I wasn’t confident in the software’s usability, it felt frustrating. I just wish they offered clearer guidance on maintaining and adjusting the software as needs evolve, rather than just the initial setup. Without this, it’s hard to feel confident in continuing with the product.