The telephonic support was a mix of frustrating repetition and mild help. Whenever I called regardin

The telephonic support was a mix of frustrating repetition and mild help. Whenever I called regardin

The telephonic support was a mix of frustrating repetition and mild help. Whenever I called regarding an issue with the dialer tool, I had to explain the problem multiple times before reaching someone who understood. While the representatives were polite, the wait times were often longer than I expected, which felt inefficient during my work hours. The onboarding flow did not prepare me well for using the database feature, which made initial setup slower. On the positive side, software updates were automatic, so I didn't have to manually install anything, which was convenient. What was missing, however, was a clear follow-up or a way to track progress after a call. Overall, while there were moments of decent support, the overall experience left me wishing for smoother communication and quicker, more personalized assistance during my calls.