Support labels were quirky but kind of grew on me
I found the wording and labels in support a bit surprising at first. Some of the instructions and options on the dashboard didn’t match what I expected, which caused a few moments of confusion. For example, I wasn’t sure whether 'dialer settings' meant the same thing in different places they appeared. It took me a while to connect the dots and get comfortable with the terminology they used. After a couple of support calls, I noticed that the staff also used those same terms, which helped to sync things up finally. I might have preferred clearer or more standard labels because I kept circling back to the same point of confusion. But on the plus side, the casual tone made the whole process less intimidating. So, while the wording choices did surprise me, I’m slowly getting used to them and understand why they might suit users more familiar with the software’s specific jargon. Still, if you’re not used to that, it might take a bit of patience and repetition to get there.