Support labels were confusing, but voice calls worked OK
When I first started using the software, I found that the wording and labels on the support options were quite confusing. It wasn’t always clear which section to go to for telephonic assistance or how the prioritization worked. This created some mild frustration because I had to spend more time figuring out what each button or link meant before actually reaching someone on the phone. The silver lining was that once I did connect to support through the dialer, the representatives were quite patient and friendly, which made the interaction pleasant and somewhat helped offset the confusing signage. I was happy that the voice calls worked well without technical glitches, something I value a lot. Still, I do think clearer labeling and better organization would enhance the experience significantly, especially for new users like me who don’t want to get stuck in navigation before getting help. So bottom line — good human support once you get there, not great guidance on how to get there.