Support labels sometimes confusing, overall fine
If I were to explain to a friend, I'd say that the telephonic support was mostly okay but the language they used in some places left me puzzled. For example, one time when I was going through the dashboard setup, the labels for the database filters seemed counterintuitive, and when I called, the support person used jargon that didn’t clarify the issue for me immediately. Other interactions were better, although I can’t recall specifics now, suggesting they were standard enough to not leave a strong impression either way. The onboarding training didn't fully prepare me for some features, so I had to rely on calls to support more than anticipated. Still, I’m overall fine with how it worked, even with those occasional confusions. That experience leaves me quite neutral on the communication — not bad, not perfect either.