Support labels sometimes clear, sometimes confusing
Hey, so I’ve been using WFHI for a little while now, and the support stuff has been a bit of a mixed bag honestly. On one hand, when I called their telephonic support, the staff explained things pretty clearly, which made troubleshooting easier than I thought. The labels they use on the software, especially around the database fields, mostly made sense and helped me find what I needed quickly. But then, some other labels, especially those connected to invoicing and payment options, were kind of vague and made me double-check if I was clicking the right buttons. It felt like they could be more consistent with their wording. I think it’s something they can fix easily though because their actual help on calls is good. So yeah, I liked the support response and even the clear labels, but some confusing terminology slowed me down a bit. I’ll stick with it, but a little polish in wording would be nice.