Support labels need work
The support system overall seemed decent but the wording and labels used in communications confused me a lot. When I reached out via phone, the agent was helpful but the terminology used in the software and emails didn’t always make sense. For example, some buttons had vague labels like "Manage" And "Actions," And I wasn’t sure what to expect when I clicked them. The training was okay, but not very clarifying about these expressions either. On the plus side, response times were good and telephonic support was friendly. I appreciate that, because if I had been left hanging, frustration would have been higher. The sign-up and payment process was straightforward and well described, but the database and dialer tool labels could have been clearer to avoid confusion. Overall, the product is useful but the communication in terms of wording could be improved for better user understanding. The software has potential, but clarity in terms would help new users adapt faster, that’s all.