Support labels confusion took way too long
I was really excited to try the software, but honestly, the support and communication side left me frustrated because the wording and labels made no sense. When I tried reaching out for help, the terms they used sounded like a different language. It took way too long for me to get what they actually meant, and I had to ask multiple times before I received anything clear. The vague instructions drained my patience. The sign-up and invoicing parts were manageable but not great. I was hoping for quick, easy support to help with the calling tools and training process, but it felt like a maze. It took more time and effort than I expected just to figure out basics because the communication wasn’t straightforward. I wish they used simpler, more intuitive wording in their guides and support conversations instead of confusing labels. Overall, it really slowed me down and was disappointing from the start to finish.