Support labels clear but communication frustrating
The support team labels the sections fairly clearly in the portal but the language used in emails and calls was often confusing. They use terms that don’t always match the interface labels or my expectations. When I tried reaching out, the replies were slow and didn’t really answer my questions. There was a lot of back and forth with unclear instructions. Sometimes the terms used for features or steps didn’t align, causing me to lose track. On the upside, once I asked a specific question, the voice support did eventually connect me to someone who could help, but the waiting time was long. Overall, the wordings and labels in communication hurt more than helped. I can’t say the support was outright bad — they tried — but it fell short and caused unnecessary complications.