Support labels and wording totally confusing, won’t recommend it
Honestly, the wording and labels in the support interface made zero sense to me. I tried to solve an issue with the calling dialer but got lost in badly named options and unclear instructions. It felt like the labels were chosen without thinking from a user’s perspective, which made navigation frustrating. The support calls didn’t help much either because when I referred to terms on the screen, they didn’t align with what the team used. It was a mess and wasted a lot of my time. If I tell this to a friend, I would simply say the whole system’s language is confusing and unhelpful, making support a pain rather than a help. I can’t see myself using it again with such unclear terminology and poor communication. It definitely needs fixing so the users can actually understand what each feature or option stands for.