2 out of 52 of 5Verified customerSupport and communication
Support labels and wording caused delays, took longer than expected
I have to say, the words and labels used in the support and communication tools mostly didn’t click for me easily. It often felt like I was guessing what a button or prompt meant rather than being sure of it right away. That got frustrating because whenever I raised a phone query, I spent extra time explaining what I was referring to since their wording didn't match how I would describe things. There was one part in the training where a label did have clear meaning, and that bit was fine, but overall the unclear language slowed me down considerably. This extended the time I needed to get past some tasks, making the whole support experience longer than I hoped for.