4 out of 54 of 5Verified purchaseSupport and communication
Support label clarity took a bit too long
The wording of the support options was generally clear but initially confusing, which slowed down my issue resolution. At first, I found the labels on the dashboard and the calling tool somewhat vague, leading me to spend extra time figuring out which buttons activated the dialer properly. However, after a couple of sessions and some telephonic support, the terms started to make sense and the communication improved. While the wait times for response weren’t excessive, they did extend my time using the training modules before I was fully comfortable with the software. On the whole, the support staff communicated clearly once the initial terminology was understood, but I wish the labels had been more intuitive from the outset.