Support ko thoda khud se samajhna pada, bata toh accha tha
Main bataun toh WFHI ki telephonic support general terms mein thik tha, par kaafi cheezein mujhe khud se samajhni padi. Matlab, jab bhi main kuch puchta, toh response clear deta tha, par kabhi kabhi detailed instructions ki kami mehsoos hui. Training acchi thi, lekin jab software se direct issues aaye, toh support team ko shayad thoda generic answers dena padta tha ya phir mujhe documentation refer karna padta tha. Iska matlab yeh hai ki main apne aap ko thoda zyada troubleshoot kar raha tha, jo kabhi kabhi work flow mein thodi delay laata tha. Lekin baat yeh hai ki jab baat thi priority support ki, toh jaldi help milti thi aur calls bhi professionally handle kiye jate the. Database aur dialer tools ko lekar jitna main aage badha, utna zyada khud ko depend karna para ki main samajh jaun ki problems kaha hain. Agar main yeh kisi friend ko bataun, toh kahunga ki support accha hai par thoda zyada proactive guidance honi chahiye, taaki user experience aur bhi smooth ho jaye.