Support ko thoda aur proactive hone ki zarurat thi
Mujhe lagta hai support team ne hamare issues ko samajhne ki koshish ki, par kabhi kabhi response itne clear nahi the. Jab software mein koi glitch aata, toh unka solution thoda delayed lagta tha aur woh baar baar confirm karte the ki user ne kya kiya hai. Mujhe samajh nahi aaya ki kyu immediate solution nahi milta, jaise ki auto-updates mein changes ke baad kuch features slow ho gaye the. Shayad thoda aur fast tracking hota to behtar hota, par overall unki approach theek thi. Kuch baatein clear nahi hone se mujhe doubt hua ki kya ye process expected level tak supportive hai ya nahi. Kya missing tha? Thoda zyada proactiveness aur practical advice dena, jisse users ko turant help milti. This is why I kept rating neutral despite decent intentions.