Support ko samajhne mein effort zaruri tha, par help mil bhi thi
Jab software mein koi problem aayi, toh support se baat karne mein thoda patience chahiye tha. Pehle response thoda slow aaya tha, aur mujhe lag raha tha ki shayad meri baat samajh nahi rahe hain. Par jaise-jaise baar baar explain karti gayi, toh finally unhone meri baat suni aur samjhi, phir solve karne ki koshish bhi ki. Dialer aur calling tools ke issues ko fix karne mein time lag gaya, lekin jisme woh assist kar rahe the woh sincere lage. Par mujhe lagta hai ki agar onboarding mein sab clear hote toh shayad itna effort nahi lagta. Database ki updating feature ko lekar bhi thoda confusion tha, jis par support se contact kiya tha. Onboarding flow thoda time consuming tha, toh mera patience test hua, lekin training se madad mili. Payment aur invoices ko lekar thoda clarity nahi thi initially, jisme assistance se help mili. Overall support acha tha, bas mujhe thoda zyada mehnat karni padi samjhane ke liye aur issues ko resolve karne ke liye.