Support ko samajhne me bahut waqt lagta hai
Main kaafi time se is software ko use kar rahi thi, par support kaam ke dauran zyada helpful nahi lagta tha. Pehli baar jab main problem ko lekar call kiya toh response thik tha, par rozana ka use karne par agar kisi chhoti dikkat se guzarna padta, toh support wait karwana shuru kar deta tha. Dialer mein bug aaya tha, par uss issue ko resolve karne mein lagatar der ho jaati thi, jisse mera workflow disrupt ho raha tha. Database integration thoda smooth tha, par updates ke baad bhi kabhi kabhi error messages milte rahe. Mujhe lagta hai ki jab software zyada complex use mein ho, tab support ko thoda zyada responsive banana chahiye tha. Training parts kaafi basic lagte the, jo din bhar chalne wale workflow ko handle nahi kar paaye. Payment aur invoicing sahi thi, par software usage mein thodi patience chahiye. Kabhi socha tha ki jaldi se solution milega, par aisa nahi hua, baar baar repeat karna padta tha problem samjhane ko.