Support ko response mein delay
My experience with their telephonic support has been disappointing mostly because of the long waiting times involved. Every time I called, I had to repeat my issues multiple times to different representatives which was frustrating. While one aspect that I can acknowledge is that the initial sign-up and payment process was handled reasonably well. However, once I needed assistance with the dialer and database features, the communication lag and lack of consistent support became a major inconvenience. I expected better coordination and quicker resolutions given this is a paid software service. The repeated explanations and waiting affected my workflow significantly and diminished my confidence in the assistance provided. Streamlining the support system and ensuring fewer transfers between reps could improve the experience vastly. As it stands, the waiting and repetition wore me down more than the software limitations.