Support ko respect karunga par confidence kahan thi?
Pehle toh mujhe laga tha ki jab bhi koi doubt ya problem aayegi toh support team jaldi aur timely solution de degi. Par jo mera experience raha support aur communication mein, wo bohot frustrating tha. Bahut baar call kiya tha, par ya toh response deyne mein delay hua ya fir jo bataya usse problem resolve nahi hui. Jab training aur dialer setup ke issues aaye, toh mujhe lagta tha team fully prepared nahi thi meri madad karne ke liye. Kuch baar support calls long chale aur mujhe impression hua ki basics bhi samajhne mein unhe dikkat ho rahi thi. Ye soch kar hi confidence kam hua ki agar main asli workflow mein aata, toh kya asli support tab mil pata? Overall jayada transparency aur comprehension chahiye thi, tab hi mujhko lagega ki support se sach mein faida hua hai. Abhi jaisa tha, main support ko poori tarah rely karne ka soch bhi nahi sakta.