Support ko expect kiya tha prompt, par mila delay aur confusion
Jab maine WFHI support ko call kiya, toh mera impression tha ki wo turant jawab denge kyunki website par yaad dila rahe the ki telephonic support priority par hai. Lekin actual mein response time kaafi slow tha, aur mujhe baar-baar apni problem dobara bataani padi. Maine training section ke regarding questions pooche, par support wala banda wo terms jo training mein use hue, samajh nahi paaya, jiski wajah se baat aage nahi badh paayi. Iss experience ne mujhe doosre software ke support systems yaad dila diye, jaha feedback turant milta tha. Mujhe toh laga tha ki yaha thoda zyada personalised help milega jo mujhe mere workflow mein aage badhaya, par delay aur incomplete answers ke karan frustration hui. Matlab jo benefit dena chahiye tha software ke saath, wo confused aur slow communication ne kam kar diya. Mujhe lagta hai support system mein sudhar ho toh experience kaafi better hoga.