Support ko contact karna tha itna mehnat wala kaam
Main soch rahi thi ki support se baat karna itna difficult nahi hoga, par reality thodi alag thi. Inke support hours mere kaam ke hours se zyada match nahi karte the, jiski wajah se baar-baar try karna padta tha jab wo available nahi hote the. Call kiya dialer ke through, par response milne mein kafi time lag gaya, jisne mera kaafi frustration badha diya. Jo communication hua, use main thik thak hi kahungi; kuch agent toh kabil the, par overall queues aur wait times bohot problematic lage. Onboarding ke initial steps meh, training ke bawajood, support se sahi samay pe help lena muskil tha. Ye ek jagah tha jaha main expect karti thi ki zyada smooth experience milega, par yeh itna acha nahi tha. Database feature aur software updates toh theek lage but jab actual madad chahiye thi, toh usmein kami ya delay hua.