Support ki umeed se bilkul alag experience hua
Mujhe laga ki jab main support team ko contact karunga toh woh mere sawalon ka turant aur sahaj jawab denge, par reality mein baat alag nikli. Jab main unko phone kiya, to mujhe lag raha tha ki mujhe baar baar apni problem repeat karni pad rahi hai, aur support staff thoda distracted lagte the. Jo communication process hua voh bilkul friendly nahi tha jaise maine expect kiya tha. Training ke dauran bhi jab maine software ke issues bataye, toh mujhe feedback responses mein delay mila, jisne mera patience test kar diya. Dialer system ko samajhne mein time lag raha tha, par support se milne wali proper guidance nahi mili jisse main confident feel kar sakoon. Automatic updates kabhi-kabhi software ko unstable bana dete the, lekin in updates ke baare mein proper notification nahi mila, jisse kaam mein rukawat aayi. Jab payment aur invoicing ka process complete kar raha tha, toh mujhe lag raha tha ki koi clear roadmap nahi diya gaya tha aur mujhe bar bar apne steps ko verify karna pada. Data base feature bhi expected smooth work nahi kar raha tha, aur main frustrated ho gaya ki mera weekly workflow itna trouble face karega. Mujhe laga tha ki support team zyada invested hogi meri help mein, par yeh expectation meet nahi hui. Abhi main soch raha hoon ki kya main aage bhi iss service ka use karunga ya nahi, kyunki mujhe lagta hai ki communication aur support expectations se bahut door hai.