Support ki timings mein kafi mehnat lagi
Maine socha tha ki telephonic support mere hours ke hisaab se fit hoga, par yeh itna simple nahi tha. Support team se baat karna thoda mushkil raha kyunki mere kaam ke ghante aur unke available ghanto mein mismatch tha. Meri shift ke dauran jab main help chah rahi thi, toh response nahi mil raha tha. Jo auto update waale features hain, wo thik hain, aur software ki database features bhi kaam karte hain, par support ke timings kaafi dikkat dikhate hain. Yeh process baar baar adjust karwaana padta tha, jo frustrating tha. Sign-up aur payment process thoda smooth tha, but jab mujhe unse kuch clarification chahiye thi, toh samay se support milna mushkil raha. Basically, jo support aur communication ki expectation thi humari, wo pure tarah match nahi hui.