Support ki timing mere kaam ke hours se bilkul match nahi karti
I use the software mainly during odd hours because my work schedule is quite irregular. Jab maine support se contact karne ki koshish ki, toh unke office hours mere kaam ke peak time se match nahi karte. Phone support available tha, lekin wo unhi door office hours mein tha jab main generally free nahi hota. Yeh problem thodi frustrating thi kyunki jab bhi main urgent clarification chahta, toh kisi ko milna mushkil hota. Training aur onboarding material achha hai, lekin jab kisi live issue ka samna hota hai, tab immediate help chahiye hoti hai jo iss timing ke wajah se nahi mil paayi. Main sochta tha ki telephonic support ek strength hogi, par ye mismatch bahut dikha. Agar unhone support hours ko thoda flexible banaya hota, toh experience zyada badhiya hota. Is wajah se overall lagta hai ki main pura fayda nahi le paya. So, jo log irregular ya flexible hours pe kaam karte hain, unke liye ye service fit nahi hai.