Support ki timing mein thoda kami thi
Mainne software ko use karne ke liye support team se contact kiya jab mera work hours match nahi ho raha tha. Support se baat karte waqt mujhe lag raha tha ki wo mere working hours ka pura khayal nahi rakh rahe the. Kabhi kabhi toh message karne par jawab late aata tha, jis se kaam mein dikkat hoti thi. Training ne basic cheezein toh cover kiya, par jab real work schedule ki baat aayi toh support mein thoda gap tha. Dialer aur calling tools bhi thode confused the jab mera shift late night mein chal raha tha, kyunki unka syncing poora sahi nahi tha night hours ke liye. Database feature ka design achha tha, par update ke time kuch functions kalat ho jaate the phone par, jo disruptive tha. Sign-up aur payment process smooth tha, par ye jo telephonic support ka timing mismatch tha wo thoda disappointing tha. Priority assistance lekin thik-thak tha, kabhi kabhi time pe help mil jaati thi par zyada nahi. Overall, system mehenga hai aur kaafi achha hai, par support ko apne users ke actual working hours ke hisaab se adjust karna padega.