Support ki timely response thodi kami hai
Woh achha lagta agar support team thodi jaldi respond karti, main kaafi baar contact kar raha tha par response lene mein thoda wait karna padta tha. Kabhi kabhi lagta tha ki mujhe baar baar apni baat repeat karni pad rahi hai, jo thoda frustrating hota hai. Lekin baat karne ke baad problem solve mein support thik tha, matlab helpful tha. Mujhe samajh mein aaya ki unka system busy hota hai, to delay ho sakta hai, par main expect karta tha ki jab main call karta hoon toh support jaldi mile. Training sessions mein cover kiye gaye topics achhe the par jab real life mein help chahiye thi tab timely support thoda lacking tha. Phone pe baat karte waqt lagta tha ki staff ko mera issue pehle se pata hona chahiye, par har baar mujhe explain karna padta. Agar response time aur thoda improve ho jaaye, toh main definitely zyada satisfied hota. Overall, communication mein kuch kami rahi jo support experience ko mid-level banati hai.