support ki speed aur quality dono thodi mixed thi
Toh support team se milne wali response speed par main thoda confused hoon. Starting me maine socha ki jab main call karunga ya query bhejunga, turant reply milega, lekin kabhi kabhi toh thoda wait karna padta tha. Ek side se support staff theek the, matlab they tried to help jaldi, par doosri side se lagta tha ki knowledge thodi outdated hai ya shayad unke paas updated info nahi thi. Main ye bhi keh sakta hoon ki communication thoda circular lagta hai. Pehle ek banda bolta hai je haan hum confirm karte hain, fir dusra banda repeat karta hai, aur fir finally third me solution milta hai. Prolong process kuch frustrating hai. Par training aur software ki taraf se jo dialer feature aur database workflows hain, wo toh acche se operate karte hain. Mujhe lagta hai agar support thoda aur fast aur updated hota toh overall experience aur improve hota. Jadatar meetings aur onboarding smooth thi, bas support par thoda aur dhyaan diya jaaye. Support ke bare me soch karta hoon toh mixed feelings aati hain, kabhi disappoint karta hai kabhi satisfy. Such me expected support aur jo mila uska fark tha, par future me better hoga aas karta hoon.