Support ki soch alag thi, explanation kuch confusing mila
Mujhe toh laga tha ki support team mujhe saare steps clearly samjhayegi jab maine training aur onboarding mein issues bataye. Par jab support ko phone kiya, toh explanations thode unclear lage. Wo bolte the ki steps simple hain, par mujhe kuch bhi samajh nahi aa raha tha. Kabhi kabhi lagta tha jaise woh koi automated message de rahe hain rather than proper help. Thoda patience se support karte, toh better hota, kyunki main as a user naye software mein atki hui thi, dialer aur database features bhi sahi tareeke se samajh nahi payi thi. Training sessions se clarity thodi milti thi lekin jab real time mein call lagani thi, tab confusion thi. However, time-to-time automatic updates achhe tareeke se install ho rahe the, waise usme koi complaint nahi thi. Overall, mujhe lagta hai ki support aur communication mein thoda sudhar chahiye, specifically jab onboarding process chal raha ho, tab saaf aur simple instructions dena zaroori hai. Mujhe ab bhi doubts clear karne mein thodi pareshani ho rahi hai.